FAQ

Ordering

  • How do I place an order?
    • To add an item to your bag, click add to cart button next to it. 
    • To view what is in your cart click the "bag" icon on the right. 
    • To purchase what you have selected, click "checkout"
    • Once we have confirmed your order, your order will ship!
  • Can I change or cancel my order after I place it? 
    • If you need to make changes to your order, email support@metallicmarket.com immediately. Once your order has been processed we can not modify it. Changes in price are not valid on previous orders. I apologize for any inconvenience. 

Shipping

  • What shipping methods do you offer? 
    • USPS and UPS
    • Most order ship same or next day, shipping typically takes 2-5 days.
    • Shipping costs $7.99
  • Where do you ship to?
    • We currently ship to only the Continental United States.
  • My tracking says it was delivered but I don't have it. 
    • If you have any issues with receiving your order, please contact support@metallicmarket.com. I can help you out!
  • What if my package is refused or not delivered? 
    • Refused or undeliverable packages are subject to return shipping costs. If you choose not have your order re-delivered, we can offer you store credit for the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the store credit amount. 
  • I received damaged or incorrect merchandise. What can I do?
    • If you believe that you have received defective merchandise or that we shipped incorrect merchandise, please contact support@metallicmarket.com with your order number and photos of what you received. 

Returns

  • What is your return policy? 
    • Your order is eligible for return 14 days from from the date you receive your order. Once received by us, you will receive a gift card for the amount charged minus the shipping. 
    • The store credit gift card will be sent to the email address on file.
    • Items that qualify for a return are any item that is unworn, unwashed, undamaged, unused with all the original tags attached and not marked FINAL SALE. 
    • Bodysuits, bras, camisoles are final sale and may not be returned or exchanged. 
    • For any questions, please contact support@metallicmarket.com
  • How do I make a return?

Sizing

    • Online shopping can be hard! Refer to our size chart page to help get the correct size. Check the detail description of the item to get sizing recommendations. 
    • Styling ideas, fit descriptions, and full try on videos can be found on our instagram page, at @shopmetallicmarket
    • You can also email support@metallicmarket and I can try to steer you in the right direction.